EXL, a global data and AI company, has been named the 2025 New Partner of the Year by Genesys, a cloud leader in AI-powered experience orchestration.

The annual Genesys Partner of the Year Awards recognise partners that deliver standout customer experiences and drive transformative solutions with measurable real-world impact.

“In the experience economy, transformation happens with partnership,” said Amy Slater, vice president, NA Partners & Alliances.

“With our partners, we deliver AI-powered experience orchestration at scale, helping organisations drive customer loyalty and operational efficiency,” said Slater.

“We are thrilled to be named the 2025 Genesys New Partner of the Year,” said Vishal Chhibbar, chief growth officer and head of international growth markets.

“Receiving this award from Genesys highlights EXL’s position in the partner ecosystem. By integrating our advanced data, analytics, and AI expertise with the Genesys Cloud platform, we empower enterprises to deliver smarter, data-driven customer experiences at scale.” he said.

Through its global partner ecosystem, Genesys is helping organisations navigate the shift to agentic AI by connecting systems, data and AI on the Genesys Cloud platform to deliver intelligent experiences across the enterprise.

EXL brings deep industry, data and AI expertise to that effort, working with partners to design integrated solutions that reshape workflows and deliver measurable outcomes at scale.