The Optus, La Trobe University partnership delivers three key initiatives: a wide-ranging wireless-first approach, an enhanced cloud strategy and new options for students and staff to communicate.
Optus has partnered with La Trobe University in order to push it forward into becoming a University of the Future, utilising WiFi, cloud computing, and a modern Contact Centre to profoundly improve the experience for students and employees.
Through the Optus Cloud Contact solution (OCC) powered by NICE’s CX One award-winning digital interaction platform, the university can deploy an agent anywhere they can access a PC or laptop and the internet.
David Coventry, Vice President of Business and Enterprise Customers at Optus, said, “We are delighted to be working closely with La Trobe University to execute their ambitious digital strategy.
“Optus, together with our strategic partnership ecosystem, provided the solutions to make La Trobe University one of the most innovative universities in Australia.” said Coverntry.
When the Covid-19 crisis brought to light the requirement for La Trobe University to embrace a digital-centric attitude and upgrade its corporate operations, it looked to Optus for assistance.
Jason Smith, Acting Chief Information Officer, La Trobe University said: “The partnership with Optus has enabled transformational change; through infrastructure and networks upgrades, but also through investing in technology that supports a seamless user experience”
“By continuing a digital-first approach, we create a more integrated, elevated and digitally-connected campus, that touches and transcends across our core activities, teaching and learning, research and innovation,” he said.
With the aim of granting learners a digitally enhanced educational journey on a modern, interconnected and safe college campus, Optus and La Trobe collaborated on three major projects.
- Optus engaged Amazon Web Services (AWS) to transfer 80 percent of the universities core server and storage infrastructure to a VMware Cloud.
- Optus partnered with Cisco to deploy a wireless-first approach using more than 4000 WiFi 6 wireless access points across all seven campuses.
- Optus and NICE created a new ‘Contact Centre of the Future’, allowing users to engage via voice, email, chat, social, outbound or SMS.
The transformation also supports a robust research ecosystem and will allow the university to leverage data to enact feedback and provide insights across its campuses and research facilities.
