Officeworks has appointed Nikala Busse as its inaugural Chief Information Officer (CIO) to
lead its technology team and ongoing digital innovation.
Nikala joins Officeworks with a wealth of experience leading IT teams to deliver transformation and innovation projects, most recently with Transurban, as the General Manager of Customer Platforms, and at Coles,
She’s also held several senior positions focussing on improving customer and team member experience, increasing sales and reducing the cost of doing business.
Officeworks was established 28 years ago and is now a 167-outlet organisation offering office necessities, technology, furniture, art supplies, educational materials, printing and duplication services, and technical assistance.
Officeworks Managing Director, Sarah Hunter, said: “I’m delighted to welcome Nikala to Officeworks at what is a very exciting time for our business and our growing technology team.
“Nikala has successfully designed and led digital transformation projects for large, complex, consumer-facing organisations to address future business needs and will play an important role in helping us make bigger things happen for our team and customers with strategic growth initiatives.” said Hunter
The new CIO portfolio includes IT business operations, team member experience applications, platforms and networking, IT Print & Create, enterprise architecture, digital product and IT security and risk compliance.
Busse said: “I’m excited to return to retail and to work in a business that is committed to its customers and team members.”
“Officeworks has an excellent reputation for its culture, values, and people, which are hugely important to me.”
“Already its evident we have an innovative technology team with plenty of opportunity ahead of us and i’m excited to work with the team on our future plans and to continue to develop our capability and culture, deliver on some significant tech enabled improvements for our customers, team members and operational processes,” said Busse
To help Officeworks reach its expansion goals, the store has been investing to bring in and keep the top tech minds from Australia. Additionally, Eshan Dissanayake has been added to the Officeworks team as Head of IT Security Risk & Compliance, overseeing the CIO.
Eshan has a great deal of knowledge in cyber security and was recently in charge of the Coles Group Information Security division.
Officeworks is focused on the safety, wellbeing and career progression of the more than 9,000 team members it employs.
The company is also dedicated to operating in a sustainable manner, including building and maintaining meaningful connections with the communities in which it operates, fundraising for its national partners and local community groups and continuing to reduce its impact on the environment
