Dematic has launched its Connected Workforce Platform (CWP) for the supply chain market — an intelligent, flexible software layer that integrates with existing warehouse systems and devices to enhance visibility, streamline processes, and support evolving frontline needs.
CWP unifies data from any warehouse management system (WMS) and connects it to mobile, voice, vision, and AMR-enabled workflows. By bringing all device-driven activities onto a single platform, it simplifies warehouse technology management, boosts efficiency, and enables faster, data-driven decision-making.
“CWP is an extension of Dematic’s Connected Workforce Solution (CWS),” explains Lee Koutsos, Director Connected Workforce Solutions (CWSTM), ANZ, Dematic.
“It’s the result of our consultancy-led approach, bringing together insights from working closely with customers to understanding their people, devices and processes and turning that into a flexible, intelligent platform that delivers real value,”
“The platform is designed to build on and enhance CWS, giving businesses the visibility, control and adaptability they need as their operations grow more complex.” said Koutsos
Dematic’s new platform allows customers to visualise and manage key metrics, such as pick rates per hour, operator accuracy, congestion zones and order statuses in real-time dashboards.
It also includes gamification features to drive team engagement and operator performance, while making it easier for supervisors to identify bottlenecks, configure workflows and respond to on-floor issues.
“Rather than adding more layers of technology, the new platform is all about making what you already have work better,” says Koutsos.
“Most WMS platforms operate at a high level but lack the flexibility or speed to support day-to-day improvements. CWP bridges that gap by giving teams real-time insight and control without the need for costly customisation.”
CWP enables advanced picking logic, such as cluster and bulk picking and allows for smart consolidation based on worker location or warehouse zone.
It’s compatible with a wide range of hardware including handhelds, vehicle-mount devices, vision glasses and voice headsets, with infrastructure support provided by Dematic’s wireless engineering team.
The new platform also helps address a common challenge in today’s warehousing sector: high staff turnover. By providing a more intuitive, data-rich environment, CWP helps reduce onboarding time and creates a smoother experience for new hires and experienced operators alike.
“Retention is one of the biggest cost pressures in the industry,” Koutsos adds. “With CWP, businesses can onboard faster, manage better, and give their teams tools that genuinely make their work easier.”
The launch of CWP builds on Dematic’s expertise in connected workforce solutions, combining deep warehousing knowledge with local engineering support and a consultative approach to operational improvement.
