As the bushfire season approaches, new technologies are set to enhance connectivity for communities and emergency responders across New South Wales.

The NSW Telco Authority has announced the deployment of several initiatives designed to provide essential internet access during emergencies.

Cells on Wheels (COWs)

Four Cells on Wheels units are being introduced, equipped to connect to the internet via satellite and provide free public Wi-Fi access. Each unit can cover an area up to 500 meters, with the capability to link multiple units for extended coverage.

The self-powered units, mounted on trailers, can be dispatched within hours to offer temporary connectivity when traditional telecommunications infrastructure is compromised. This service is crucial for individuals needing to contact family, apply for support, or lodge insurance claims during network outages.

The COWs are expected to arrive this summer, fulfilling a commitment made by the Minns Labor Government as part of the Western Sydney Floods Resilience Plan, following a contract awarded to regional communication specialist Pivotel.

Portable Connection Units

In addition, Service NSW has introduced eight Portable Connection Units to facilitate Wi-Fi access at disaster recovery centers. These units can easily switch between local mobile networks and support connectivity for up to 100 devices.

Satellite-Enabled Service NSW Vehicle

A new satellite-equipped vehicle from Service NSW is now operational, utilizing Starlink satellite technology to create mobile service centers anywhere, complete with an independent broadband connection. It will allow locals to access public Wi-Fi hotspots and receive support at temporary offices established in affected areas.

Chief Executive of Pivotel Peter Bolger said, “We are immensely proud to be awarded this contract to deploy our broadband Cell on Wheels solution and we commend the NSW Government for leading this groundbreaking initiative in Australia,”

“Engineered for rapid deployment, Pivotel’s advanced mobile communication units are critical in bridging the communication gap during disasters like floods and bushfires, ensuring access to continuous and reliable communication services when they’re needed most.” he said.

Public Safety Network Enhancements

The government is also enhancing the Public Safety Network, which is vital for maintaining communication among emergency services during crises.

New fire-resistant portable communications shelters will be deployed to quickly replace damaged infrastructure, significantly reducing downtime.

Additionally, 18 new trailer generators will be strategically positioned across the state to restore power to Public Safety Network sites affected by emergencies.

These advancements represent a proactive approach to ensuring connectivity and safety for communities as the bushfire season unfolds.

Premier Chris Minns said, “Telecommunication networks can be limited, damaged or destroyed during emergencies – at a time when they’re needed most,”

“We know this adds to stress, with people unable to connect with family members, or access post-emergency information,”

“The new technology will help people contact loved ones and stay connected in times of need.” he said.

Minister for Customer Service and Digital Government Jihad Dib said, “When an emergency or natural disaster occurs, connectivity is crucial, and the new technology we are rolling out will make it easier for people to contact loved ones, access support and even commence insurance claims.”

“We already have a reliable radio communications system for first responders, but natural disasters can damage this infrastructure,” said Dib

“The NSW Government is delivering innovative technologies including COWs and PCUs to provide an important backup when traditional networks are down,”

“Whether it’s flooding, fires or extreme weather events, these solutions can be rapidly deployed to impacted areas, helping communities stay connected and get back on their feet,” he said.

Managing Director of NSW Telco Authority Kylie De Courteney said, “NSW Telco Authority is committed to bringing people and communities back online faster than ever when disaster strikes.”

“This investment into innovative technologies means the NSW Government can now better respond during and after a crisis and restore connectivity for community and emergency services alike.” said De Courteney

The introduction of these new technologies marks a significant advancement in disaster preparedness and response in New South Wales.

By ensuring reliable connectivity for communities and emergency services, the government is taking essential steps to safeguard lives and provide crucial support during crises.