Timely, quality and affordable delivery is critical for ecommerce success and something that shoppers are relying on when making buying decisions.
The biggest challenge for retailers and delivery companies is the availability of drivers and the ability to effectively manage the growing logistical challenges associated. This is one of the reasons why technology platforms such as eDelivery will transform the retail and delivery sector.
While COVID was disrupting the retail sector and the way people shop, eDelivery was quietly building, augmenting and re-imaging its capability into an innovative last-mile delivery technology platform that enables businesses worldwide to operate their delivery or dispatch services more efficiently and effectively.
The last-mile delivery sector is radically evolving, as it faces unprecedented demand to keep up with Australia’s growing online shopping appetite.
Most delivery businesses face huge challenges including labour shortages and rising operating costs, whilst their customers are demanding faster and more efficient services.
This is where tech solutions such as eDelivery come to the fore. The eDelivery platform not only helps businesses run their delivery and driver operations more efficiently, it also provides an on-demand driver network, allowing for immediate capacity when businesses really need it.
Whole of business view on logistics
One of the reasons why retailers and delivery businesses fall down in the area of delivery is that they do not have whole of business visibility on their entire delivery and driver operations.
eDelivery solves this. It offers a web-based delivery management system that provides businesses with a single dashboard from which to manage their entire delivery and driver operations.
The dashboard is incredibly powerful not only facilitating and simplifying operational logistics, but it also offers a powerful insights engine enabling businesses to drill down into their business to view and interrogate operational data.
The insights will also empower delivery businesses to make better decisions to enhance operational efficiencies and drive growth.
Direct engagement with delivery drivers
Retailers and delivery businesses also need to ensure their drivers are seamlessly connected into their order system. eDelivery includes a driver app that connects drivers and couriers directly to the web dashboard, creating a seamless flow of information and data.
The app also has smart engines built in, which provides drivers with fastest route mapping. This ensures parcel delivery happens in the fastest and most appropriate manner possible.
Customer communications
Customers are demanding increased levels of visibility and communication on the journey of their purchase and information about its delivery. eDelivery includes automated customer communications to create more efficient and transparent deliveries. It informs customers on the progress of the parcel delivery including confirmation of delivery.
Crowdsourced driver network to overcome driver shortages and reliability issues
Driver shortages and driver reliability issues are a constant challenge for retailers and delivery companies. The platform also includes the eDelivery Driver Network (EDN), which is a crowdsourced driver network of over 2500+ courier and delivery drivers, able to be accessed by businesses in a B2B or B2C capacity at the flick of a button.
The EDN enables businesses to offer customers a same-day delivery option at checkout or increase their delivery capacity on demand at a competitive price point.
eDelivery represents the missing link in the logistics chain by overcoming common inefficiencies of last-mile delivery associated with short-delivery time frames, same-day delivery, cost of last-mile deliveries, last-minute route changes, failed deliveries, customer expectations and much more.
Pressure on eCommerce retailing and delivery will continue to grow as the sector expands
With online shopping continuing to be adopted by households across the country it has now become firmly entrenched in Australian retail as a key part of the industry’s operations eCommerce adoption is expected to keep rising placing pressure on the delivery sector to innovative and respond with more efficient, flexible and transparent customer focused parcel delivery services.
eDelivery is ready to transform the retail and delivery industry
eDelivery is currently in the process of finalising initial onboarding processes and market testing. Full market launch will take place in late 2024, early 2025.
The business is also embarking on a funding round through Birchal, an Australian equity crowdfunding platform to provide people with the opportunity to invest in eDelivery.
Once launched, eDelivery will implement an aggressive national sales strategy targeting courier and delivery companies as well as wholesale suppliers and retail businesses. Once established in Australia, it will then expand into other key markets including Asia, the Middle East and Europe.
Offering a sophisticated tech solution that can be easily integrated into new and existing businesses and used with ease, eDelivery along with its forward-thinking consultancy and advisory services will help many businesses to improve and re-imagine their delivery capabilities to drive growth.
The delivery sector is in the process of unprecedented growth and eDelivery aims to be a key driver for this growth, not only in Australia, but across the globe, proudly using Australian technology to underpin this burgeoning industry.
According to Statista, Australia’s retail delivery market is projected to experience substantial revenue growth, reaching AUD $10.68 billion by the end of 2024. Additionally, an annual growth rate of 9.80% is anticipated, leading to a projected market volume of AUD $17.05 billion by 2029.
