Kingsmede, a private property investment company specialising in the acquisition and management of high-quality offices and warehouses in NSW and QLD, has chosen Facilio’s Connected CMMS platform to modernise its building operations.
With 30 buildings under management, Kingsmede required seamless operational visibility to ensure exceptional tenant experiences, regulatory compliance, and financial accuracy.
Kingsmede identified several challenges affecting their operational efficiency:
- Consolidating FM operations stuck in siloed systems such as separate tools for work orders, tenant requests, and manual spreadsheets for tracking approvals.
- Manual tracking of vendor certifications, inductions, and insurance renewals led to compliance gaps, increasing regulatory exposure.
- Extracting lease expenses and maintenance costs from separate finance systems required manual effort, leading to reconciliation delays and payment discrepancies.
Facilio empowers Kingsmede with a centralized platform that replaces fragmented systems, providing real-time visibility and control across its portfolio.
By eliminating data silos, Facilio serves as the single source of truth for Kingsmede’s FM team, ensuring seamless coordination between operations, finance, and vendors.
The platform automates compliance tracking, streamlines tenant and vendor management, allowing Kingsmede to drive efficiency, reduce risks, and enhance service delivery.
“Our objective is to maximise efficiency, elevate the customer experience, and drive strong financial performance, said Natashia Steed, Head of Asset & Project Management at Kingsmede.
“To achieve this, we needed a technology partner that could automate our operations and provide complete visibility across our entire portfolio,”
“Facilio stood out for its ability to streamline processes, unify fragmented systems, and foster a more connected and efficient way of working,” said Steed
“The platform’s intuitive interface requires no technical expertise, and real-time in-app notifications help us stay on top of priority tasks,”
“Additionally, Facilio enhances communication with both our customers and vendors, ensuring seamless collaboration and faster issue resolution.” she said.
Kingsmede transitioned to a centralised CMMS, unlocking portfolio-wide efficiency and seamless operational control with:
- Faster issue resolution with automated tenant and work order management.
- Accurate financial control, with automated cost tracking and seamless reconciliation.
- Elimination of data silos, enabling a unified view of FM, finance, and tenant operations.
Krishna Rangasamy, Co-founder of Facilio, commented: “At Facilio, we are focused on helping property owners and operators take control of their building operations.
“Our platform connects all aspects of property management, simplifying processes and enabling real-time decision-making. We’re excited to support Kingsmede in modernising building operations and delivering an enhanced experience for tenants and vendors.” Rangasamy, said.
About Facilio:
Facilio offers an enterprise-grade SaaS platform that transforms property operations and maintenance for a global clientele across commercial offices, healthcare, retail, and education sectors.
Its solutions aggregate building data, optimise performance, and enable centralised control across portfolios.
With headquarters in New York and offices in Dubai, Chennai, London, Sydney & Singapore, Facilio is backed by investors including Accel, Tiger Global Management, Dragoneer Investment Group, and Brookfield Growth.
