The comprehensive report delves into various industries and organizational sizes, revealing critical productivity metrics including logged hours, productive time, and engagement with core work applications.
The findings underscore a striking contrast in productivity trends between technology and non-technology sectors. While the non-tech sector saw a 6% rise in productive time over the past three quarters, the tech sector experienced a 4% decline during the same period.
“These results are troubling and suggest that some organizations may need to take action,” said Brendan Maree, Vice President and Country Manager for Australia and New Zealand at ProHance.
“This benchmarking report equips businesses with the insights needed to make informed decisions, set realistic goals, and adopt best practices to thrive in today’s competitive landscape.”
The report also provides a snapshot of industry performance against productivity benchmarks. It highlights that sectors such as Revenue Cycle Management (RCM), healthcare, publishing, staffing, and BPO/BPM consistently hit their productive hour targets.
On the other hand, the Banking Financial Services and Insurance (BFSI), IT, and logistics sectors have significant room for improvement.
Another key takeaway is that expectations for both logged and productive hours are frequently unmet. For instance, only the legal sector reached its productivity benchmark in Q2 2024, while the IT, logistics, and merchandising sectors fell short of the target of 7.5 productive hours per workday.
The report also reveals variations in productivity by organization size. Large organizations (with more than 5,000 users) and small organizations (fewer than 1,000 users) showed productivity gains in Q2 2024.
However, medium-sized organisations (with 1,000 to 5,000 users) experienced a slight decline in productivity during the same period.
Maree concluded, “The report highlights that there is significant potential for many organizations to boost productivity in the coming months. ProHance is dedicated to equipping organizations with the necessary tools and insights to enhance workforce productivity.”
ProHance offers a comprehensive suite of tools designed to increase productivity, ensure compliance, reduce costs, enhance customer satisfaction, support data-driven strategies, and adapt to evolving business needs.
With over 370,000 users across 25 countries, ProHance is committed to driving strategic success and helping organizations achieve their key objectives.
